Our Approach to Refunds & Exchanges
At Edgarrelle Golden Terrace, we value your satisfaction. While we strive to ensure every product meets your expectations, we understand that sometimes returns or exchanges are necessary. This policy explains how we process refunds and handle returns, so you always know what to expect.
1. Eligible Products and Conditions
- Most items purchased from our store are eligible for return or exchange within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging with proof of purchase.
- Certain items, such as perishable goods and customized products, may not be eligible for return unless defective or damaged upon arrival.
2. How to Request a Refund or Exchange
- Contact us at contact@edgarrelleterrace.online or call +63 962 315 0911 within 7 days of receiving your order.
- Provide your order details and a brief description of the issue. Photos may be required for damaged or defective products.
- Our team will review your request and guide you through the next steps for returning or exchanging the product.
3. Refund & Exchange Process
- Once your return is approved, we will provide instructions for returning the product to us.
- After we receive and inspect the returned item, we will process your refund or send a replacement, as agreed.
- Refunds are typically issued through your original payment method or store credit, as preferred.
- Please allow up to 7 business days for refunds to be processed after we receive your return.
4. Important Notes
- Delivery costs for returns may be shouldered by the customer unless the item is defective, damaged, or incorrect.
- We reserve the right to refuse returns that do not meet the above conditions.
- We are here to help—please contact us if you have questions about your eligibility for a refund or exchange.
5. Contact Us
For any concerns regarding refunds, exchanges, or product issues, please reach out to us at contact@edgarrelleterrace.online or call +63 962 315 0911. Your satisfaction is important to us, and we’re committed to making things right.
Effective Date: September 28, 2025